Telephone
Bernett Research has been operating call centers since 1986. We own and operate three call centers in the Mountain and Pacific time zones equiped with 250 computer-aided-telephone-interviewing (CATI) stations. Skilled interviewers at each of its facilities know how to get answers to your questions.
Benefits of Telephone Surveys by Bernett
- The right audience. We have access to databases of consumers and business professionals meeting your specific criteria. We can also do random sampling.
- Proactive methodology. Call center interviewers can take your time-sensitive questions to the audience rather than waiting for them to come to you. With our proprietary software, we can also initiate email—and snail mail—during the phone interview.
- Field-tested questionnaires. Pretest your questionnaire so you can identify and fix any problems before you go live. Client monitoring is always available.
- Trained interviewers, not telemarketers. Selected because they have high-level conversational skills, our interviewers can talk your talk and have been trained to listen and record responses without leading your respondents. Bilingual capabilities are available.
- Fast turnaround. We can initiate up to 160,000 calls a day from our call centers. Interviewers know how to follow up and schedule callbacks with respondents. Personal touches often make a difference.
- Digital recordings. We can record the entire interview or any part of it.
- Integrated software. Data is entered directly into our database where it can be blended with data from web, fax, email or mail surveys.
